Plain-language summary. We collect the information needed to answer inquiries, manage tote reservations, deliver and pick up equipment, operate our website, prevent abuse, and meet business and legal obligations. We do not sell personal information for money.
1Scope and who we are
This Privacy Policy applies to hoosiertotes.com, related booking and contact forms, customer accounts, rental orders, and communications with Hoosier Totes ("Hoosier Totes," "we," "us," or "our"). Hoosier Totes provides reusable moving-box rentals in the South Bend, Mishawaka, Granger, and Elkhart area.
This policy does not control a third party's independent website or service, even when we link to it. Their privacy terms apply to their processing.
2Information we collect
Information you provide
- Contact and inquiry details: name, email address, phone number, city or service area, move type, target move date, and the message or move details you submit.
- Rental and order details: selected packages and supplies, delivery and pickup dates and times, delivery and pickup addresses, order totals, payment choice, and related instructions.
- Account information: username, email address, account credentials, saved addresses, and order history if you create or use an account.
- Communications: messages, support questions, reviews, scheduling updates, and other correspondence.
Information collected automatically
When you use the site, our systems and service providers may receive your IP address, browser and device type, operating system, referring page, pages or features used, timestamps, approximate location derived from IP, cookie identifiers, cart/session identifiers, and security or diagnostic events. We use this information to deliver the site, maintain a cart and checkout, detect abuse, troubleshoot, and—with your consent where required—measure or improve our services.
Payment information
If electronic payment becomes available, the payment provider will collect and process payment-card or bank details under its own terms. Hoosier Totes may receive transaction status, amount, payment method, and limited payment identifiers, but we do not intend to receive or retain complete payment-card numbers.
3How we use information
We use personal information to:
- respond to questions and booking requests;
- prepare quotes and confirm, schedule, deliver, service, extend, and collect rentals;
- operate carts, checkout, customer accounts, and order records;
- send transactional emails or messages about inquiries, orders, delivery, pickup, invoices, and support;
- verify form submissions, prevent fraud and spam, secure the site, and enforce our terms;
- maintain, troubleshoot, and improve the website and rental experience;
- perform analytics or advertising measurement when enabled and permitted by your cookie choices; and
- comply with tax, accounting, legal, insurance, and dispute-resolution obligations.
Where a law requires a legal basis, our bases may include performing a contract or taking steps you request before a contract, our legitimate interests in operating and securing the business, compliance with law, and consent for optional cookies or marketing.
5Cookies and similar technologies
We use essential cookies for privacy choices, security, carts, checkout, sessions, and accounts. Optional analytics and marketing storage remains denied through our consent system unless you allow the relevant category. You can accept, reject, or customize optional categories and revisit your choice using the Cookie settings control shown on the site.
For cookie names, typical durations, and browser controls, read our Cookie Policy.
6How long we retain information
We keep information only as long as reasonably necessary for the purpose collected, including to fulfill rentals, maintain business and tax records, resolve disputes, prevent fraud, enforce agreements, and meet legal obligations. Retention varies by record:
- inquiries and ordinary communications are kept while active and for a reasonable follow-up period;
- orders, invoices, rental records, and related communications may be retained for applicable accounting, tax, insurance, contract, and dispute periods;
- account information remains while the account is active and for a reasonable period afterward, subject to legal exceptions;
- security and diagnostic logs are kept for a limited operational period unless needed to investigate an incident; and
- cookie durations are described in the Cookie Policy.
When information is no longer needed, we delete, anonymize, or securely dispose of it where reasonably practicable. Backups may retain a protected copy until they cycle out.
7Your choices and privacy rights
You may contact us to request access to, correction of, or deletion of personal information associated with you. Depending on where you live and which law applies, you may also have rights to confirm processing, obtain a portable copy, opt out of targeted advertising, sale, or certain profiling, and appeal a denied request.
- Email [email protected] with the subject Privacy Request and describe your request.
- To appeal a decision, reply with the subject Privacy Appeal and explain why you believe the decision should be reconsidered.
- We may ask for information reasonably necessary to verify your identity and protect your data. An authorized agent may be required to provide proof of authority.
- We will not discriminate against you for exercising an applicable privacy right.
Some information may be retained or excluded when permitted by law—for example, records needed for taxes, fraud prevention, legal claims, or completing a transaction you requested.
You may manage optional cookies through Cookie settings, unsubscribe from a marketing email using its unsubscribe link, and adjust browser controls. Transactional rental and service messages are not marketing and may still be sent when needed.
8Security
We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information, including access controls, encrypted connections, spam and abuse protection, software updates, backups, and service-provider controls. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.
Please do not send Social Security numbers, full payment-card numbers, account passwords, medical information, or other unnecessary sensitive information through a booking or contact form.
9Children's privacy
Our website and rentals are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child submitted personal information, contact us so we can review and delete it where appropriate.
10Processing in the United States
Hoosier Totes operates in Indiana, and our systems and providers may process information in the United States or other locations where they operate. If you access the site from another country, your information may be transferred to a jurisdiction with different privacy laws, subject to safeguards required by applicable law.
11Changes to this policy
We may update this policy when our services, technology, or legal obligations change. We will post the revised version here and update the effective date. If a change materially affects how we use information already collected, we will provide additional notice when required.
12Contact us
For privacy questions, requests, or complaints, contact:
Hoosier Totes
South Bend area, Indiana, United States
[email protected]
You may also contact the appropriate state attorney general or data-protection authority if you believe your rights have not been addressed.
Questions about your information?
Email [email protected]. We will respond as reasonably required by applicable law.